Inventa

Easing the Management of your Database, Middleware and OS Infrastructure:
Inventa Remote Administration Services (RAS)

Key Issues Addressed:

• Cost of expert staffing in specialized disciplines is expensive
• Reduced staffing levels force organizations into “fire drill mode”
• Effective “proactive” work is always on the to-do list yet seldom gets done
• A “continuous closed loop” process for enhancing performance is not realistically possible to establish when facing ad hoc crisis-level priorities

What We Bring to the Table:

• Expert bandwidth on a subscription basis to free up your critical resources and ensure process best practices
• Remote administration services for database, middleware and OS administration
• Well-defined Service Level Agreements for all services

The Inventa Remote Administration Services (RAS) is a combination of subscription-based managed services. RAS services include support for database, middleware and operating system environments.

Database Administration offerings include 24/7 on-call support and administration, supplemental staffing and project work. Click for a detailed description of the Remote DBA program.
Support can include:

• Application Releases – Support application releases by handling the database portion of the release.
• Ad Hoc Requests – Perform day-to-day database administration tasks as requested.
• Alert Handling –Acknowledging and researching database alerts generated by the alert management system. If required, appropriate action will be taken to resolve the issue.
• Restoration of Critical Services – Investigating and resolving issues with database services or processes identified as mission critical.
• Database Performance Management– Proactive analysis to look for areas of improvement in the Database area.
• Installation, upgrades, migrations and configuration
• Backup and recovery planning
• Disaster recovery analysis and testing
• SQL tuning analysis
• Space management and capacity planning
• Security administration and maintenance
• Object creation and management
• Highly available architecture design and implementation

Middleware Administration offerings include 24/7 on-call support and administration, supplemental staffing and project work. Support can include:

• Application Releases – Support application releases by handling the middleware portion of the release.
• Administration Task – Perform day-to-day middleware administration tasks as requested.

• Configuration changes can include:
• New servlets (in http server plug-in)
• New/Changed JMS, JDBC, JNDI settings
• MQ Queue definitions
• Additional web server configurations (plug-in, httpd.conf, etc.)
• Recycle JVM’s/Applications/Web instances
• Siteminder Support
• SSL Certificate Management
• Troubleshooting and problem resolution
• WebSphere Portal Support

Operating System Administration includes 24/7 on-call support and administration, supplemental staffing and project work. Support can include:

• Installation and server migrations
• Architecture design including highly available environments such as clustering and failover

• Operating system performance monitoring and tuning 
• Patch management
• IBM’s Network Install Manager (NIM)
• Sun Patch Manager and Solaris Patch Manager
• HPUX Patch Assessment tool
• Red Hat Linux up2date
• SUSE Linux YaST2 tool  

• Backup and recovery planning
• Shell and Perl scripting 
• Security design and monitoring
• Troubleshooting and problem resolution