Inventa

Inventa Remote Infrastructure Management (RIM):
Reducing your IT Cost and Improving the Performance of your Assets

Key Issues Addressed:

• Support for Monitoring requires specialized skills to establish a “Best Practices” environment
• Pool of specialists is small and wages are high
• Integrations with Service Management components offer increased Service Delivery effectiveness but require expertise and experience to implement.

What We Bring to the Table:

• We can significantly reduce the deployment time and management costs required to establish an effective monitoring infrastructure.
• Leveraging our experience means time-to-value can begin in a matter of weeks, not months or years.
• Inventa also offers a full lifecycle event, escalation, and case management services, insuring the proper instrumentation of your environment along with the appropriate practices and work-flows to be certain your environment remains running and stable on a 24x7 basis.

The Inventa Remote Infrastructure Management (RIM) service provides you with the flexibility of outsourcing your IT operations while maintaining control of your infrastructure. This service provides complete management of your monitoring infrastructure including:

• Architecture planning
• Agent deployment and support
• Agent configuration with threshold management

The core infrastructure for this service can either be hosted and managed by Inventa or deployed directly within your environment and transitioned back to your employees to best meet your business and operational requirements.

Your Challenges, Our Solution

The deployment of a modern Enterprise Systems Management (ESM) infrastructure is a complex and time consuming process requiring significant investments in staffing, training, software, and processes.
A typical organization spends 6 to 12 months or more deploying a new monitoring infrastructure, simply to tap the very basics of what the tool provides. Additional years or more are required to before the deployment begins to mature and starts adding appreciable value to your enterprise in the form of reporting and event response workflow processes.
The Inventa RIM service is based in years of experience working with ESM product lines and with strategic partnerships with major ESM vendors, such as BMC Software and Computer Associates.

Infrastructure Monitoring

• Inventa can manage your existing monitoring infrastructure
• Software can be included as part of the service
• Develop custom monitoring solutions to meet specific require needs
• ...or any combination of the above

Choice of monitoring approaches

• Agent based (in-depth monitoring)
• Agentless (reduced footprint, fewer resources)
• Synthetic end-user response time web transactions

Threshold management

• Monitoring thresholds based upon specifics of your needs
• Adjustment of thresholds as necessary

Event management

• Installation and configuration of event management infrastructure
• Customized filters, rules, black-out windows, etc.
• Customized escalation paths and methods.

Operation procedures

• Development of customized operational procedures for your environment
• Knowledge transfer to your staff to manage the infrastructure (if desired)

Flexibility

All of the aspects of the service described above may be mixed and matched to suit your particular needs. In addition, if desired, Inventa can develop your monitoring infrastructure entirely within your environment and transition responsibilities back to your staff upon the completion of the engagement, carrying with them Inventa's best-practices in operational procedures, policies, and management.