Support Center

How can I be sure that the domain I requested was registered in my name?

After the registration is complete, you will receive an email confirming your domain ownership. You can also access your customer area in order to confirm whether your name has been added to the domain management section.

For how long is my domain going to be valid?

Your domain must be registered for a period ranging from 1 to 10 years. If you choose just 1 year, you will have to renew your domain every year in order to keep it valid. If you choose a longer period, your domain will be active and valid during that chosen period.

I don't use my domain anymore - can I cancel the registration and request a refund?

Once the registration process is complete, you can’t cancel or request a refund, and it will be valid for the period of time you have chosen. There is no entitlement to refunds or reimbursements.

How and when will I be informed of the need to renew my registration?

Six months before your domain expires, Inventa starts to send you a monthly email notification. We also send you a final alert email on the expiring day - which makes it essential for you to inform us if you’ve changed your email address.

What happens if I don't renew my domain before the deadline for renewal?

Your domain will be removed from the list of registered domain servers 3 to 14 days after its expiration date. This means that all type of activity will be blocked (e-mails, storage, URLs, etc.). However, there is a grace period which lasts for 30 days after the domain expires, during which it is always possible to renew the registration by paying an additional fee set by the relevant entities. Once the 30-day grace period has lapsed, the name is removed and it becomes available for registration again.

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